Is there a fee for posting adverts?

The publication of an advert on the portal is a paid service. The fees vary depending on the category of advert. For example, placing an advert for a fur coat will be more expensive than placing an advert for a baby dress.

How long is the published advert active?

The published advert is active for 45 days.

When the published advert expires, it goes into your advert archive, from where it can be restored for a fee of the respective category.

Can I edit the published advert?

The content of the advert cannot be edited during the publication period.

What is a photo change?

You can add 5 photos to your advert. When the limit is reached, you are offered an option to delete the photos and add new ones. The new photos will be sent for verification.

Use the photo change if you want to improve the visual presentation of your adverts – refresh the design. Please note that changing the photo will only visually refresh the appearance of the published Gem and will not change the content of the advert. If an alteration of the item is found in the photo change request, it will be rejected.

Revision of photo change requests may take up to 24 hours on working days.

How can I find out the fee of publishing each advert?

Once you have selected the category you want to publish your advert in, you will see the advert fee. It can range from EUR 0.25 to EUR 0.75 per advert.

How can I top up my virtual Wallet?

The virtual Wallet can be topped up via Swedbank Internet Banking or any other bank’s payment card.

It is not possible to top up your Wallet with a paid SMS.

How can I pay for my advert?

Payment for publishing an advert is made from your virtual Wallet.

You can also pay for the publication of your advert by sending a paid SMS with the code provided. Please note that SMS only pays for the specific advert. It is not possible to top up your Wallet with a paid SMS.

Please note: SMS fees are approximately 50% higher than paying for an advert via Wallet. The fee for the services of the mobile phone number operator is added to the publication fee of the advert.

I did not receive a confirmation message regarding the publication of the advert when I sent the payment SMS. Why?

If you do not get a reply SMS, it is likely that your account could not be debited for the SMS. The money is debited for the reply SMS with the text that the service has been paid for.

Please contact your mobile network operator and check:
- whether your prepaid card account has been topped up;
- whether your phone bill has been paid on time;
- whether your operator has closed or restricted premium services for you or limited premium service amounts for you.

We recommend that you do not resend a paid SMS until you have established the reason why the previously sent paid SMS was not acknowledged.

I did not receive a confirmation message regarding the publication of the advert when I sent the payment SMS, but I have paid my phone bill / topped up my prepaid card account. Why?

If you do not receive a reply SMS confirming the publication of the advert but you have paid your phone bill / topped up your prepaid card account, do not send the payment SMS again. Sometimes mobile phone number operators process the received data with a delay and charge for all the paid SMS sent. Please contact your mobile phone number operator immediately.

Sending a payment SMS is a transaction that cannot be withdrawn or cancelled.

I made a mistake when sending the SMS payment code and paid for someone else’s advert. What should I do?

We understand that this is very unpleasant, but you need to follow the on-screen instructions carefully when sending a paid SMS. Sending a payment SMS is a transaction that cannot be withdrawn or cancelled.

What adverts are not allowed?

Adverts that do not fit the specific category and commercial adverts.
Adverts not complying with the rules on the publication of adverts.
Adverts offering items for rent or services.
Adverts selling smoking devices and components thereof.
Adverts selling weapons, dangerous and harmful substances.
Adverts selling drugs, dietary supplements, etc.
Adverts selling items subject to excise tax.
Adverts that provide false information.
Adverts with the intention to buy the item described.

Any advert reported by a user will also be reviewed.

My advert has been suspended. What should I do?

The suspended advert goes into your advert archive and you have 90 days to correct it according to the rules and resubmit it.

Revision of suspended adverts may take up to 48 hours on working days.

A suspended advert can be corrected and submitted for revision 3 times. If an advert is repeatedly submitted with violations, it will be permanently deactivated.

Can I report violations by other users?

If you notice any violations, please report them by clicking on the grey flag next to the advert / forum post / user profile and add a description. The administration of the portal reviews each such report and, if a violation is found, takes appropriate action.

What is profile verification?

The portal offers you to verify your profile by topping up your Wallet via Swedbank Internet Banking. Information about the payer (name, surname) will be received from the bank. Verifying your profile will give you a special mark on your profile that will increase your credibility with buyers.

Profile verification is not a mandatory requirement.

What if I cannot log in to my profile?

If you cannot log in to your profile, you may have registered with a different e-mail address or social media profile, or you may have a different password for your profile.

To restore access to your active AndeleMandele profile, please follow the instructions in this link: Restore access to your profile

You can only link an existing AndeleMandele profile to a social media account that has not previously been registered on AndeleMandele.

You can link access with an e-mail address and password to your profile.

I have closed my profile but would like to restore it. What should I do?

If you wish to restore your closed profile, please contact the administration. In your request, include the e-mail address you provided when registering your profile.

I accidentally deleted my advert, what should I do?

If you have accidentally deleted your advert, please contact the portal administration and provide as much information about the advert as possible in the description so that we can identify and restore it.

How can I find out the cost of the delivery service?

Once you have a buyer for your advertised item, you will be able to select “Proceed to Delivery”. The price of the delivery service depends on the courier service provider’s offer. Prices are subject to change.

The price of the delivery service is the same for all compartment sizes of the parcel machine. The maximum size and weight of the item, as set by the courier service provider, is stated before you pay for the service.

Can I cancel the delivery service?

It is possible to cancel a delivery service that you have paid for, but have not used by contacting the Portal administration. If you have already started using the delivery service, you can no longer cancel it.

I have sent a question to the administration but have not received a reply.

Replies are prepared within 24 to 72 hours on working days and sent to the e-mail address registered in the user’s profile. If you do not remember which e-mail address you specified for communication at the time of registration, you can check it in your profile settings.

What should I do if I do not receive a registration confirmation, replies from the administration, etc. by e-mail?

If you do not receive any of the e-mails sent by AndeleMandele, we recommend that you check your incoming e-mails in all e-mail sections, including spam, subscriptions, social, advertising, etc. If the e-mail is not found in any of the sections, please make sure you have the correct e-mail address specified in your profile.

What can I do to make my transaction secure?

As far as possible, any receipt/delivery of items should be carried out in person.

If you choose to receive the item using a delivery service, you should ask for as much information as possible about the item, the dimensions, condition, etc., before the transaction takes place.

If you choose to receive the item using a delivery service, you must agree upon the return details in advance. If the seller does not offer a return option, please consider carefully all possible risks of the transaction.

If you have paid for an item but have not received it, contact the seller immediately and ask for information about the transaction.

If the seller has not sent the item and does not reply to messages, you should contact law enforcement authorities for help.

In urgent cases, the persons involved in the conflict have the possibility to contact the portal administration, which can, if possible, intervene to resolve the conflict.

If you have any questions, suggestions or need advice, the Portal administration will be happy to hear from you – feel free to contact us!